Create analysis reports

The Analysis reports are web-based reports created on-demand, allowing you to change their parameters interactively to obtain accurate interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. data immediately. There are two analysis reports: Cross Correlation and Interaction Metrics Distribution.

Topics