About data sources

Each data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs., typically an ACD, is configured through the Integration Server and Data Sources Settings pages. Data sources are usually established and configured during integration by Professional Services. It is unlikely that you will ever need to edit these parameters or create a new data source.

If in the future you add a new ACD to your environment, contact The entire communication experience for a customer, from beginning to end. Professional Services to complete the integration.

Once data sources have been configured on the Integration server, you can configure user profiles in the User Management Module that an administrator uses to create a profile for each employee in their organization. module to associate employees with the appropriate data sources.

An Employee ID is required for each external data source so that data coming from that data source can be associated with the correct employee. The Employee ID is required only by employees that use that external data source.

For information about associating employees with data sources, see the Workforce Optimization User Management Guide.