Legacy interface for Scorecards

In release V15.1 Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. introduced a new user interface for managers and employees supporting advanced visualization, data exploration, and analysis of employee and organization performance.

In cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously. where you need to access the legacy interface, you must first activate a hidden license. This hidden license replaces the new user interface for Scorecards (introduced in V15.1) with the legacy Scorecards User interface and is disabled by default.