Understanding roles, privileges, and scope

 

Roles contain a set of user privileges allowing the users to whom the role has been assigned to access and work with various sections and tabs in Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement., and the data within them. For example, an administrator can assign access rights to the Scorecards module to the Manager role. Anyone to whom the administrator assigns the Manager role will have access rights to read and write to the sections, tabs, and windows in the Scorecards module. Roles are templates to assign privileges. You can create roles with common sets of privileges. Some default roles are already created.

Privileges determine what functionality a user can access in the suite.

Scope determines which organizations and campaigns the privileges apply to.

Roles and Scope are assigned to each employee in the User Management Module that an administrator uses to create a profile for each employee in their organization. module, on the Access Rights page.

Refer to the Workforce Optimization Roles and Privileges Tool for details on Scorecards Roles and Privileges. Refer to the Workforce Optimization User Management Guide for details on working with Roles and Privileges.