Create project activities

Create an activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. with Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). as the sole media type. Link only one project activity to each project work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time..

Before you begin

Create project work queues

Procedure 

1. Go to Work Administration. Under Activities, select Activities.

2. Select Create Activity.

3. On the Activity Details screen, complete the fields.

4. In the Media field, select Project.

   Use in Calendar Event is automatically selected.

5. From the Work Queues field, select the project work queue you set up.

   Although you can link multiple project activities to the same project work queue, link only one project activity to each project work queue.

6. When you have completed the remaining fields, select Save.

What to do next 

Create a project work rule

Related topics 

Create an activity

Activity details