Create project skills

Create a skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM. with Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). as the media type.

Before you begin

Create a project work rule

Procedure 

1. Go to Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface.. Under Employee Attributes, select Skills.

2. Select Create Skill.

3. On the Skill screen, complete the fields.

4. In the Media Type field, select Project.

5. When you have completed the remaining fields, select Save.

Related topics 

Create a skill