Employee preferences

Employee preferences are general scheduling preferences, and are not related to a specific week or scheduling period.

Many factors contribute to how the final schedule is created. Preferences are not guarantees. When you generate the schedule, specify whether to consider preferences and how - by rank or seniority. You can also determine whether to favor service level Set percentage of interactions in WFM that are handled in a defined unit of time. over preferences.

Example: Employee preferences

The following are examples of employee preferences:

John Smith prefers to work overtime after his regular shift Work period in WFM that has a definite length., but not before.
Lynn Jones prefers to have Tuesday and Wednesday defined as the weekend.
Joe Klein prefers to have Monday as a day off.
George Stein prefers earlier shifts.