Workflow: Set up activities

Create activities, which are the core components of both schedules and time records. When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities. to their schedule.

Some activities are only visible in the schedule (such as Vacation). Some are only visible in the time records (such as ACD Hold Time). Other activities are visible in both the schedule and time records (such as Break).

Workflow 

1. Create an activity type

   Create an activity type for an organization. Activity types group similar activities not covered by the predefined activity types Groups of similar activities not covered by the predefined activity types in Workforce Management (WFM).. Activity types make it easier for employees to log into activities in the My Time module.

2. Create an activity

   Create an activity for an organization, which represents things an employee can do. Activities specify the scheduled work and the actual work done by employees.

3. Select to map activities to alternate activities

   Select alternate activities that are considered in adherence when an employee is scheduled for a particular activity.

Related topics 

Mapping of activities to reason codes and data sources