My Adherence page
This page shows your adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities. data (how well you are conforming to your assigned schedule) in a graphic form. In addition, it shows a summary of the data for the day.
|
Column |
Description |
|---|---|
|
Refresh Rate (only available for the current day) |
Available when date is set to the current day. |
|
Scheduled |
Your scheduled activities for the day. |
|
Primary - ACD |
Your actual activities for the day. |
|
Exceptions |
Indicates where you have performed activities outside your schedule. |
Summary
|
Column |
Description |
|---|---|
|
Approved Exception Hours |
Hours outside your schedule that have been approved. |
|
Unapproved Exception Hours |
Hours outside your schedule that have not been approved. |
|
Scheduled In-Office Hours |
Hours that you have scheduled to be at work. |
|
Exceptions during In-Office Hours |
Hours where you have performed duties outside your expected schedule during your work day. |
|
Day's Adherence |
Percentage of your shift Work period in WFM that has a definite length. where you have adhered to your expected tasks. |