Campaigns and scheduling periods

A scheduling period is a specified period when defined employees target a specific workload. A campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. is a collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality. of scheduling periods. Schedules are generated for groups of employees who belong to a scheduling period.

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