Create a campaign

Create a campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads., which includes employees who contribute to one or more work queues, and who are scheduled during the same time frame.

Procedure 

1. Go to Forecasting and Scheduling. Under Campaigns, select Settings.

2. Select Create Campaign.

3. On the Create Campaign screen, complete the fields, and select Save.

   The campaign appears under Campaign Name on the left side.

What to do next 

Define initial settings for a scheduling period

Related topics 

Campaign settings

Workflow: Define a campaign and scheduling period

Create monthly campaign and scheduling period