View time zones for distributed campaigns

View user and campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. time zones for distributed campaigns.

When the subcampaigns have a different time zone than their parent campaign, the time zone of the parent campaign is the campaign time zone. The scheduling periods are created in the parent campaign. The scheduling periods have time ranges defined by the time zone and day boundaries of the parent campaign.

Procedure

Go to Forecasting and Scheduling. Under Calendar, select Calendar.
From Campaign, do one of the following:
- To view the schedule for the parent campaign and all of its subcampaigns, select the parent campaign.
- To view the schedule for a subcampaign only, select the subcampaign from the list.
Select the remaining filters, as needed (Employees and Queues).

If you selected the parent campaign in step 2, you can see employees from all subcampaigns. If you selected a subcampaign, you can only see employees from that subcampaign.
Select Apply.

By default, the schedule is displayed in campaign time zone. For the parent campaign and its subcampaigns, the campaign time zone is displayed in the time zone of the parent campaign. For subcampaigns only, the campaign time zone is the time zone of the subcampaign.
From View, select User time zone.

The tool tips, details pane, and dialog windows are all displayed in the user time zone. The date header (in Week and Period views), and the grouping on the details pane are all displayed in campaign (nominal) time zone.