Edit a statistics view

To change any of your statistics views you have defined, you can edit them at any time.

Statistics views are collections of statistics displayed together to give you a view on your queues performance.

Procedure

Go to Forecasting and Scheduling. Under Workforce Analytics, select Queue Analytics.
From the View menu, select the view to edit, and select the pencil icon.
Step through the Create Statistics View wizard, making the desired changes.
Select Update View.