Editing queue data

As you examine the queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. data, there may be a need to edit the actual data for some of the statistics. This situation could be because of a large spike in the data or perhaps there is data missing for some reason. If Automatic Details Pane is selected, clicking the chart opens the data tab on the details pane at the corresponding interval. Data can be edited directly on the data tab or if there are number of statistics to edit, open the data in a popup.

When editing data, the following rules apply:

You must only have a single queue selected
You can only edit actual data for each statistic
You can only add data if the statistic is appropriate for the media type of the queue
You cannot add data to intervals in the future