Only available when someone is creating a request for an employee.

Indicates the start day of the shift.

After a day is selected, the system can determine whether the request type is:

• New Shift (if there is not already a shift on that day)

• Shift Change (if there is already a shift on that day)

Whenever you change the day, the rest of the page is reloaded with the details for that day.

Indicates the start time of the shift. By default, this option can be used to either set or change the start time of the shift.

Shift changes only: If the Start Time box is unavailable, it means that your system administrator has chosen to prevent changes to the start time on existing shifts.

Lists the available shifts for selection using your available work patterns, and the shift already assigned to you on that day (if any).

Numeric read-only box.

This option is pre-populated with the duration from the work pattern Set of shifts in WFM (usually a weekly set of shifts) that are assigned to employees. A work pattern typically includes one or more shifts and possible days off for one week. of the selected shift.

Read-only date/time display calculated dynamically using the start date, start time, and duration.

List of activities available to be requested.

For a New Shift request:

• When the dialog is opened from the Net Staffing ribbon on the schedule page, it only lists activities that have a Net Staffing shortage.

• The default selection is the activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. linked to the queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. with the greatest shortage.

However, when coming from the Requests page, there is no Net Staffing context, so you can request any activities at any time.

In addition to listing the available activities, the list also includes the activity that the employee is already scheduled for on that day (if any).

You cannot change the activity for a Shift Change request.

Marks the entire shift as overtime (OT).

When checked, the Extension Before Shift and Extension After Shift sections are not available, and you are not able to request an extension to the shift.

Specifies the type of shift request.

Specifies the activity for the extension.

Numeric read-only box.

This option is pre-populated with the duration from the work pattern of the selected shift.

Specifies the length of time between the end of the extension and the start of the shift.

Specifies the type of shift request.

Specifies the activity for the extension.

Numeric read-only box.

This option is pre-populated with the duration from the work pattern of the selected shift.

Specifies the length of time between the end of the shift and the start of the shift extension.

When either extensions in gaps or adjustable breaks are available, the list shows the activity name, and start and end time for each one.

Specifies the type of shift request.

Specifies the activity for the extension.

Numeric read-only box.

This option is pre-populated with the duration from the work pattern of the selected shift.

Alerts configured for this request.