Creating and editing campaign alert rules
Follow these instructions to create or edit a campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. alert rule.
Procedure
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Go to Tracking > Notifications > Campaign Rules.
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On the Campaign Alert Rules page, click Create.
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In the Campaign Name text box, type the rule name.
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To enable the rule, click the Enabled check box.
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If you are creating a rule, in the Rule area, select a rule type from the drop-down menu. Then, complete the information related to the selected rule type.
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To alert people by email, click the check box beside Action: Send E-Mail. Complete the To Whom, Subject Line, and Email Delivery Template fields.
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To alert people by desktop messaging alert, click the check box beside Action: Send Desktop Messaging Application that allows sending pop-up messages to employees by selecting the recipients' name, login or role within the organization. Alert. Complete the To Whom, Subject Line, and Desktop Messaging Delivery Template fields.
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To alert people by mobile alert, click the check box beside Action: Send Mobile Alert. Complete the To Whom and Alert Comment fields.
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To alert people by Desktop Process Analytics (DPA) alert, click the check box beside Action: Send DPA Alert. Complete the To Whom, Alert Comment, and DPA Delivery Template fields.
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Click Save.