My Dashboards

With My Dashboards, you can create, view, and share dashboards that provide summaries of data in different graphical formats. The data is displayed in dashboard Suite-wide unified dashboard that provides a single, quick view of valuable information across multiple applications. widgets and generated by such applications as Workforce Management, Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement., Customer Feedback Product in the system that provides a highly reliable, scalable and flexible voice and Web/email system for conducting intelligent and dynamic postcall and post contact surveys., Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions., and Interactions Product that assists contact centers increase operational effectiveness and improves the customer experience through full-time recording, powerful quality monitoring, compliance/liability management, rich reports, and an intuitive, dashboard-style interface..

Topics