Work queue attribute definition fields

Field	Description
Name	Defines the name of the work queue attribute. For example: Business Domain
Description	Optional: Describes the work queue attribute. For example: Specifies the type of business in which the work queue is used.
Type	Specifies the type of data you can enter for the attribute, including: Text: Allows you to enter free-form textual data when defining attributes for each queue. Numeric: Allows you to enter numbers for the attribute when defining attributes for each queue. Drop down list: Allows you to define a drop-down list of values, which you can select when defining attributes for each queue. Date: Allows you to select a date from a calendar date selector when defining attributes for each queue.
Distinct Drop Down Values	If the Type field is set to Drop down list, you can add values for the drop-down list for the attribute. For example, if the attribute is Business Domain, you can define the drop-down values to be Call Center and Back Office.