Select work queues

You select queues using the Work Queue selector, which contains a time-period selector, a Campaign List drop-down menu, and a queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. list for the selected campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads..

Procedure 

1. Select a time range to get the campaign list. This step is optional; selecting an open time range returns all the campaign queue assignments.

2. Select the campaign in the Campaign List drop-down menu. When you select No Campaign, it returns all the queues in the system.

3. Select the required work queue(s). (You can select multiple work queues within the same campaign using the Ctrl key.)

4. Click Set.

   To cancel without changing the selections, click Cancel.