Viewing the audit trail

  1. Go to System Monitoring > Audit Viewer Tool that displays the list of audited actions that have occurred in the system. > Audit Viewer.

  2. If desired, narrow the audit trail Mechanism that provides a record of the actions performed in the WFO applications. results by Specifying the Audit Viewer search criteria.

  3. Click Search.

    The Audit Viewer page opens, displaying the following information:

    Field

    Description

    Actor (User Name)

    The Username of the person who made the configuration change or performed the action that is being audited.

    For example, if John Smith logs in and changes the password of Sonja Graff, the Username of John Smith is the actor and the Username of employee Sonja Graff is the object.

    Notes:

    • The Username for a user is specified on the User Management Module that an administrator uses to create a profile for each employee in their organization. > Security > Usernames screen.

    • In a multi-tenant enabled environment, the Service Provider Administrator (SPA) can impersonate a tenant user and access applications on behalf of the tenant user. When a SPA impersonates a tenant user and performs an action that creates an audit entry, this field indicates that the username who performed the action was "SPA username on behalf of tenant username".

    Action

    The name of the audit-able action (for example, Change Password). This value is set using a drop-down menu. The actions available depend on the module that is selected.

    Module

    The name of the software module where the action occurred (for example, Security). This value is set using a drop-down menu. (Module here does not refer to the top-level modules of the suite, such as App Admin.)

    Object Name

    The name of the object that was updated. This value depends on the audit entry action.

    For example, for the action Change Password, the object name is the Username of the user whose password was changed. If John Smith logs in and changes the password of Sonja Graff, the Username of employee Sonja Graff is the object and the Username of John Smith is the actor.

    Note: The Username for a user is specified on the User Management > Security > Usernames screen.

    Time of Event

    The time when the audited event or action occurred.

    This is field is required.

    To specify the date range, use the calendar icons.

    • When the range exceeds 30 days, system performance may be affected.

    • The range cannot exceed 180 days (6 months).

      To search for more than six months of data, perform multiple searches and export the results to a single XLS file.

      For example, to retrieve the last two years of audit logs, you can perform four queries of six months each

    Impact Time Frame

    This time frame specifies the beginning time from which a changed item is valid to the ending time for which a changed item is valid. This value is not used for all audited actions.

    Consider the example of an employee profile. An Employee Profile specifies a Start Date and an End Date for an employee. In the profile, the Start Date can be populated while the End Date is left blank.

    If no End Date is specified for the employee in the employee profile, no End Date must be specified for the employee in the Impact Time Frame End Date field.

    In general:

    • If you are searching for an audited item that has no end date specified, you must leave the End Date empty in the Impact Time Frame setting.

    • If you are searching for an audited item that has no start date specified, you must leave the Start Date empty in the Impact Time Frame setting.

    • If you are specifying a Start Date in the Impact Time Frame, the Start Date must be earlier than or equal to the start date of the item being audited.

    • If you are specifying an End Date in the Impact Time Frame, the End Date must be later than or equal to the end date of the item being audited.

    Short Detail

    Displays a short text description of the adit record. If a record does not contain any details, the related field in the Short Detail column is blank.

  4. You can perform the following actions:

    • To view the details for a row in the list, either double-click the row or select the row and click View Details.

    • You can select the columns to be displayed on this page. Use the drop-down Customize menu to choose any previously saved configurations. You can also create a configuration by choosing the Edit option from the drop-down menu.

    • You can control the number of audit entries that display on a page of the user interface. To do this, use the page controls that appear in the lower left corner of the Audit Viewer screen. By default, 20 audit entries appear on a single page of the Audit Viewer screen. You can change the number of entries that appear on a single page by selecting the icon and specifying a value between 1 and 500.

    • You can control the number of audit entries that display on a page of the user interface. To do this, use the page controls that appear in the lower left corner of the Audit Viewer screen. By default, 20 audit entries appear on a single page of the Audit Viewer screen. You can change the number of entries that appear on a single page by selecting the icon and specifying a value between 1 and 500.

    • You can return to the Audit Viewer search page by clicking Back to Search.

  5. To rerun the last search query, click Rerun Search.