Effective time for events

Select whether to view queues for the current date, or a selected date in the past.

Refresh

Refreshes the data.

Show Hidden

Displays work queues that your administrator has chosen to hide by default.

Work Queue

Name of queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time..

Set Inventory

Use this field to set a queue inventory level for all employees.

Arrival

Use this field to add to the queue inventory level throughout the day.

Inventory

The total inventory amount.

Check-out

Use this field to check out items on behalf of employees.

WIP

The amount of work the employee has in progress.

Check-in

Use this field to check in items on behalf of employees.

Check-in Total

The amount of work the employee has checked in.