Generating a schedule

Generate a schedule automatically for a specific campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. and scheduling period. The Workforce Management (WFM) Product that measures and leverages the talents and preferences of each employee, ensures that their skills are aligned with business objectives and customer needs, and produces optimum schedules. application uses defined work rules Rules in WFM that determine how employees are scheduled, and reflect both the needs of the organization and the individual employees., forecast data, and scheduling parameters to generate an optimal schedule that fits your service level Set percentage of interactions in WFM that are handled in a defined unit of time. requirements.

Alternatively, you can generate a schedule using other methods. You can import it from an external source. You can also run multiple campaign scheduling periods as a batch, which allows you to generate schedules for multiple scheduling periods at the same time.

Topics