Create a VTO Event for a scheduling period

Create a VTO Event exception for a specific scheduling period only. A Voluntary Time Off (VTO) event can be added at the beginning or end of an employee shift Work period in WFM that has a definite length. to reduce employee work time.

To create a VTO Event on an organizational level for all campaigns, go to Work Administration. Under Work Rules, select VTO Events.

Procedure 

  1. Go to Forecasting and Scheduling. Under Work Rules, select VTO Events.

  2. From the Campaign Name column, expand the campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads. and select the scheduling period for which you want to create a VTO event Voluntary Time Off (VTO) event in WFM, which can be added at the beginning or end of a shift to reduce employee work time..

  3. Select Create.

  4. On the VTO Events screen, complete the fields to define the VTO event.

  5. Select Save.

    The new VTO event appears on the VTO Events page.

Fields for scheduling period VTO events