Copy a skill
Copy a skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM. for an organization.
Procedure
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Go to Organization Management Module in WFO that allows administrators to set up different hierarchies to manage users from a single, unified, Web interface.. Under Employee Attributes, select Skills.
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From the left pane, select the organization from which you want to copy the skill.
Select the same organization displayed in the Owner Organization column for the skill to copy it. Otherwise, the Copy option is not available.
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From the Skill screen, select the skill you want to copy and select Copy Skill.
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On the Copy Skill screen, select the organization to which you want to copy the skill and select Copy to Selected Organization.
A message appears, stating: Instruction: Copied Successfully: [Name of Organization].
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Select Done.
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From the left pane, select the organization for which you copied the skill.
The skill is copied on the Skill screen for the selected organization with the name: Copy of <name of skill>.
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To rename the copied skill for the selected organization:
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Select the skill and select Edit Skill.
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In the Name field, edit the name and select Save.
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