Set attribute values for a work queue

For the selected work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time., set the values of each defined attribute.

Before you begin

Select work queue to set attributes

Procedure 

1. For each work queue attribute for the selected work queue, set the values you want.

   For example, you selected the work queue, Queue 1. For Business Domain, select the value, Call Center. For Language, select English. When you filter work queues by Call Center and English for these attributes, this work queue is included in the filter.

2. Select Save.

   The values you set for these attributes appear for the selected work queue.

Related topics 

Edit work queue attributes

Work queue attribute definition fields