Volume history page
Use this page to view a history of work entered, and completed for selected employees.
Settings above the History Page
|
Setting |
Description |
|---|---|
|
Type |
Event type. |
|
Work Queue |
Name of work queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. shown. |
|
Period |
Time period shown. |
History Page
|
Column |
Description |
|---|---|
|
Type |
Event type. |
|
Value |
The number of events the employee has of that type for the specified time. |
|
Time |
The time period shown. |
|
Work Queue |
Name of the work queue that the event type belongs to. |
|
Employee |
Name of the employee. |
|
User |
Name of the employee who input the value. |
|
Managed |
This box is selected if an operations adapter has been run for that event type instance. This means it cannot be edited. |
|
Last Edit Date |
The date the row was last edited. |
View a history of employee workloads