Workflow: Set up project scheduling
Create the necessary components for managing project scheduling Type of scheduling in WFM used mainly in the Operations industry, where employees process non-volume-driven work, such as filing and inventories. Project scheduling allows incorporating non-volume-driven activities in schedules., which is non-volume-driven work.
In the Operations industry, employees process volume-driven work and non-volume-driven work. Non-volume-driven work includes processing work, such as filing and inventories. Project Instance of the Speech and Text Analytics application that supports a different language or Line of Business (LOB). scheduling allows you to incorporate non-volume-driven activities in schedules.
Workflow
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Set up one or more project queues, and one queue Entity that represents demand in WFM. Queues help predict workload by multiplying the volume of customer interactions by their expected handling time. that is not a project queue (such as an Operations or Email work queue).
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Create an activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. with Project as the media type. Link only one project activity to each project work queue.
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To define the length of time and the time period in which you want employees to perform the project activity, create a project rule. Use project work rules Rules in WFM that determine how employees are scheduled, and reflect both the needs of the organization and the individual employees. when you have flexibility about when the work is done and who does the work. In this way, they are similar to flexible shift Work period in WFM that has a definite length. events.
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Create a skill Defined level of knowledge that an employee needs in order to handle a defined workload in WFM. with Project as the media type.