Create and edit competencies
Each competency you create is associated with a selected organization.
You must configure competency settings (calculation source, weight, and inclusion rule) to meet your organization’s competency evaluation Form used to review employee performance for a specific interaction, which evaluates proficiency in handling interactions and delivering services to a customer. requirements.
Based on the configuration settings you select, the system calculates the final overall competency score.
Descriptions of competency settings
Overview of competency calculation rules